CARE INSTRUCTIONS


The chains used for our charm necklaces are very fine and can tangle easily. We advise you to keep your charm necklace safely packed away in its original packaging when not in use and to be careful not to catch the fragile chain on zips or other items.


All of our charm necklace chains are either solid gold or gold filled so should not be affected by fading or tarnishing.


Our gold plating is a layer of 22.5 carat gold on top of sterling silver. Please be aware that gold plate may in time slightly fade depending on wear and the amount of care taken. Chemicals, lotions, perfumes and moist conditions should be avoided when wearing gold plated jewellery. Gold plated jewellery can be gently cleaned with warm soapy water and a really soft toothbrush, then rinsed thoroughly and fully dried.


Both sterling silver and brass naturally tarnish with exposure to air and the environment as well as perfumes, lotions and perspiration. We recommend using a good quality anti-tarnish jewellery polishing cloth regularly to maintain the appearance of both your silver and brass jewellery. However, take care to avoid any contact with the enamel and resin components as the polishing cloth may remove colour from these elements.


Please note that the enamel detailing on FHH charm necklaces is very fine. To ensure the longevity of the enamel on your FHH charm necklace we recommend that you prevent it from coming into direct contact with water/oils/creams/perfumes and excessive heat. To clean, gently polish with a soft dry cloth.


Resin is also fine and fragile, take care not to knock and chip the resin pieces, and as with the enamel detailing we recommend that you prevent the resin from coming into direct contact with water/oils/creams/perfumes and excessive heat. To clean, gently polish with a soft dry cloth.



TERMS & CONDITIONS


Delivery

UK delivery costs £6.45 and is for Royal Mail Special Delivery service.

International delivery costs £10 and is for Royal Mail International Tracked service.

If we find it costs less to deliver your FHH parcel to its destination we will endeavour to refund you the difference. We do not aim to make money from our shipping charges.

All payments must be received and authorised before shipment.

Once you place your order and the payment has been cleared your goods will be dispatched within 2 to 3 working days, except at busier times when there may be a slight delay. If so, we will inform you ASAP.

Please rest assured that your item(s) will be packaged securely and safely.


Orders

All orders are processed in UK Pounds Sterling.

FHH accessories reserves the right to cancel the contract between us if:

- We have insufficient stock to deliver the goods you have ordered.
- We are not able to deliver to your area.
- One or more of the products you have ordered has a pricing, description or technical issue.


Payment

All our payments are processed through Paypal and we accept all major debit and credit cards. Paypal is a secure and trusted online payment processor. For further info on Paypal please visit their website: http://www.paypal.com/


Returns

We offer a full refund or exchange (excluding package and postage costs) if you are not entirely satisfied with your product. Terms as follows:

- Order cancellations must be made in writing by email within 14 days of receipt of the goods.

- Please return the item unused and in its original packaging

- We recommend you ask for a proof of postage from the Post Office as we cannot be held responsible for anything that gets lost or damaged in transit.

Please also let us know why you are returning your product(s).


Privacy

We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide allows us to process orders efficiently, and to alert you to new products, special offers and news relating to FHH accessories. We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority).

If at any point you would like to remove yourself from our database, just email us at flora@fhhaccessories.com with the subject 'unsubscribe'.


Intellectual Property

By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to FHH accessories. All designs, text and images of FHH accessories products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.fhhaccessories.com and where the material is clearly credited to FHH accessories, or otherwise only by the written permission of FHH accessories.


Final Note

All images, prices and measurements are guides and are correct at time of going to press.

We reserve the right to change the price and specification of products without prior notice.

FHH accessories' total liability for any claim howsoever arising shall not exceed the price of the goods supplied by FHH accessories to the customer. FHH accessories shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. FHH accessories cannot accept any liability for a failure to comply with specific instructions stated on the website.

Your statutory rights are not affected by this statement.


Credits

Thank you very much Jez and Matt! xx

Cigarette Charm Necklace Photos - Jeremy Chichester-Miles. www.heartsphotography.co.uk

Classic Charm Necklace Photos - Matt Pia.